Sales conditions

Supplier

Carpolio
Azienda Olivicola di Carmela Carpino
via Maddalena seconda 27 bis
94010 Calascibetta (En), Italy

p.iva   00665780862
Iscrizione Rea  51292/En
Iscrizione registro imprese EN-1998-8466
Camera Commercio di Enna

Payments

You can pay by bank transfer on our bank account IT03 J076 0116 8000 0100 3993 167, when you order.

Shipping

Delivery is made within 24 hours of payment or the date of bank transfer crediting.
Transport costs are borne by the recipient.
Shipments are made via courier for all products, or through Poste Italiane, for all products except for glass bottles.

Prices and Availability

All prices are in Euro and include VAT.
The above prices are ex-warehouse and pay cash with order.
If the products ordered are not available at the time of ordering, the manufacturer will promptly notify the client, communicating also any possible delivery date.

Warranty

All items are guaranteed, except for damage caused by improper use of the purchased products.

Wholesalers and restaurateurs

Supplies to wholesalers and caterers can be arranged by contacting us on +39 338.8520327.

Right of withdrawal (Legislative Decree no. 06/09/05 N ° 206)

As provided by applicable law,carpolio.it customers can enjoy a “money back ” guarantee, with the possibility of returning, without penalty, products purchased within 10 days of receipt, by giving notice to

Carpolio
Azienda Olivicola di Carmela Carpino
via Maddalena seconda 27 bis
94010 Calascibetta (En)

or by writing to info@carpolio.it.

Procedures for exercising the right of withdrawal

To request a refund you must send a registered letter to Carpolio no later than 10 working days from receipt of goods. The request for reimbursement may also be sent by e-mail, as long as confirmed by letter within 48 hours.

The consumer must also return, at its expense, the products covered by the withdrawal, intact in its entirety within 15 days of the withdrawal.
According to that law, the consumer who has fulfilled all the obligations described will be refunded within 30 days of receipt of the same products covered by the withdrawal.

From time to time, the form and terms of reimbursement will be agreed with the consumer.

The cost of the return shipment of the product is borne by the producer only if the product does not conform to your order, or if it is damaged or spoiled.

Address to send the notice of withdrawal and the goods to be returned:

Carpolio
Azienda Olivicola di Carmela Carpino
via Maddalena seconda 27 bis
94010 Calascibetta (En), Italy
Tel. +39 0935.34433
Mob. +39 338.8520327

For any communication regarding complaints the customer can send an e-mail to: info@carpolio.it

Governing Law and Jurisdiction

These general conditions are governed by Italian law. All disputes relating in any way to this contract, including those relating to its interpretation, performance and possible resolution, will be exclusive competence of the Court of Enna (Italy).